Leasing & Move-In
What lease terms do you offer?
Choose the lease that fits your plans: Whether you’re in town for a season or settling in for the long term, our leasing team will help you find the right fit.
What does it cost to apply and move in?
Applying costs a $69 application fee. Once you’re approved, a $1,000 security deposit is due at or before lease signing.
Is renter’s insurance required?
Yes. Residents keep a renter’s insurance policy with at least $100,000 in personal liability coverage throughout their lease. Proof of coverage is due before move-in and key pickup. We also recommend adding personal property coverage to protect your belongings.
How do I pay rent?
Rent is due on the 1st of each month and is paid securely through the DoorLoop Resident Portal. A grace period runs through 11:59 PM on the 4th.
What happens when my lease ends?
We ask for at least 30 days’ written notice before your lease end date, whether you plan to move out or renew. Renewals are completed with a new lease or a signed amendment.
Utilities
Which utilities are included?
Water, wastewater, and trash are included in your rent.
Which utilities do I set up?
Electricity through Xcel Energy, which must be active in your name by your lease start date. Internet and cable are your choice of provider, and every unit is AT&T Fiber ready.
Your Loft
Do units have a washer and dryer?
Yes. Every unit includes a high-efficiency washer and dryer.
Can I grill on my balcony?
For safety, grills of any kind are not permitted on balconies or patios. Residents are welcome to use our community outdoor patio and grill area.
Pets
Are you pet friendly?
Yes! We welcome cats and dogs with prior approval. Management may limit certain breeds or sizes.
What are the pet fees?
A one-time, non-refundable pet fee of $500 applies.
Where can my pet go on the property?
Enjoy our on-site dog park! For the comfort of all residents, pets aren’t allowed in the pool area, fitness center or indoor lounge (verified service animals excepted). Please pick up after your pet every time.
Are service and assistance animals allowed?
Yes, in line with Fair Housing guidelines.
Amenities & Community
What are the pool hours?
The pool is open daily from 10:00 AM to 9:00 PM. Each residence may bring up to two guests, who must be accompanied by the resident. Glass containers aren’t allowed, and no lifeguard is on duty.
What are the fitness center hours?
Our state-of-the-art fitness center is open 24 hours a day, exclusively for residents.
How does valet trash work?
Each resident receives a valet trash bin. Simply place your bagged trash in the bin and set it outside your door, and it will be picked up Monday through Friday between 6:00 and 8:00 PM.
Maintenance
How do I request maintenance?
Submit requests anytime through the Resident Portal. Please report water leaks, electrical issues or smoke detector problems right away.
What if there’s an emergency?
Call 911 first, then contact management at (806) 242-5020.
Will maintenance enter my unit?
For non-emergency visits, we provide at least 24 hours’ notice and enter only between 8:00 AM and 5:00 PM, Monday through Friday.
Moving Out
What should I know about moving out?
Give 30 days’ written notice with your forwarding address, return your loft broom-clean, and turn in all keys and fobs by 11:59 PM on your move-out date. A $150 restoration fee covers routine touch-ups and steam cleaning between residents.
When will I get my deposit back?
Your deposit refund and an itemized statement of any deductions are mailed to your forwarding address within the timeframe required by Texas law.